Buyers Guide & FAQs

How much do your kitchens cost?
Our bespoke kitchens start from £20,000 and every detail of your kitchen is considered to work perfectly for you. We are skilled in designing kitchens as individual as the people using them.

Who are Papilio?
Papilio is Matt Prall & Stephen Garland, with many years of experience in kitchen design we work personally with every client to create the perfect kitchen. We don’t work on lots of projects at the same time, so we can dedicate our time to each individual project. Read more on our About page.

Is the consultation free?
Yes, we will speak to the client first, get an idea of the project and then meet up in person discuss the project in more detail and start running through ideas. There is no commitment at this stage.

Is your design service included in the price?
We produce designs based upon the brief and concept design, along with a costing of the project. the client can then decide whether to go with us, there is some room for negotiation depending on materials and appliances used in the project.

How long will the installation take?
Manufacture takes around 4-6 and is all built off-site, the installation is typically a week long. Work surfaces have a further lead time from around 1-4 weeks.

Do you supply appliances?
We will discuss appliances with you in the early stages as this is crucial to the design. We work closely with Miele as we believe they offer a superior product to other brands, however we can design with any brand. We would often look at pricing for appliances early so that we can allocate budgets appropriately.

Do I have to pay in one go, or can I pay in instalments?
The instalments are 30% deposit, 50% upon agreed design & 20% 4 weeks prior to installation.

What materials do you use?
We work in a variety of material and different surfaces. We make sure it integrates with the architecture of the building.

How far do you travel?
We’re based in Frome, Somerset and do a lot of work around the Bristol/Bath area. We also do travel as far as London for projects.

What contractors do you use?
We work with some of the best craftsmen in the South West to create our bespoke kitchens. We work with a variety of materials and have built a strong network of the best tradesmen we work with.

Is there a Guarantee period?
In the unlikely event that, subject to fair wear and tear, any of the cabinetry we craft should fail or not be fit-for-purpose, we will repair or replace the faulty item for a period of 10 years from the date of purchase. This guarantee covers the failure of any doors, cupboards, shelves and drawers we build, including hinging and drawer runners.